Hotel Operations Consultant, Bolton in Hospitality

Job Description

As our new Hotel Operations Consultant, you will play a pivotal role in transforming hotel operations in Bolton. Your expertise in the hospitality sector will enable hotels to optimise their processes and enhance overall guest experiences, ensuring industry-leading standards.

Responsibilities

• Evaluate and enhance front-of-house and back-of-house operations.
• Work with the marketing team to improve guest engagement strategies.
• Conduct operational audits to ensure compliance with company standards.
• Provide ongoing support and consultation to hotel management.
• Meet with hotel staff to gather feedback and implement changes.
• Review guest feedback and satisfaction surveys to inform recommendations.
• Support financial planning and budget management for hotel operations.

Requirements

Education

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Additional certifications in hospitality management are advantageous

Experience

• 5+ years of relevant experience in operational roles within hotels

Technical Skills

• Data Analysis
• Customer Relationship Management (CRM)

Soft Skills

• Leadership
• Adaptability

Certifications

• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Experience with sustainability practices in hospitality: Knowledge of green practices and sustainability initiatives in hotels.
• Knowledge of market trends in hospitality: Understanding of current trends impacting the hospitality industry.

Benefits

• Comprehensive health benefits
• Pension contributions
• Flexible working hours
• Training and development opportunities

Company Culture

• Continuous Improvement: We are dedicated to continuous improvement and learning.
• Inclusivity: We strive to create an inclusive culture that values diversity.