Hospitality Manager

Job Description

As a Hospitality Manager, you will play a pivotal role in delivering exceptional service to our guests and managing hotel operations effectively. Your leadership and management skills will be vital in motivating the team and driving operational success in our Cardiff location.

Responsibilities

• Direct hotel occupancy and revenue management strategies.
• Foster a culture of continuous improvement within the team.
• Develop and manage relationships with corporate clients.
• Act as the primary contact for guest inquiries and concerns.
• Lead staff meetings to discuss operational challenges and successes.

Requirements

Education

• Bachelor's degree in Business Administration is acceptable
• Master's degree in Hospitality Management preferred

Experience

• 5+ years of progressive experience in hotel management

Technical Skills

• Customer Service
• Operational Management

Soft Skills

• Adaptability
• Team Building

Certifications

• Certified Hotel Administrator (CHA)
• Culinary Management Certification

Languages

• English: Fluent

Advantageous

• Fluency in Welsh: Ability to communicate in Welsh preferred.
• Experience with social media marketing: Knowledge of promoting hotel services through digital marketing channels.

Benefits

• Comprehensive health insurance plan
• Retirement savings plan with employer match
• Flexible working hours
• Employee discounts on hotel stays

Company Culture

• Guest-Centric Approach: Our focus is on guest satisfaction and creating memorable experiences.
• Continuous Improvement: We promote continuous learning and improvement within our team.
• Diversity and Inclusion: We embrace diversity and strive to create an inclusive workplace.