Retail Manager

Job Description

We are seeking a dynamic Retail Manager to lead our store in Cardiff. The successful candidate will be responsible for overseeing daily operations, driving sales, and ensuring excellent customer service. With your leadership, we aim to enhance our team's performance and elevate the shopping experience for our customers.

Responsibilities

• Drive profitability through strategic planning and execution.
• Work closely with suppliers to ensure stock availability.
• Cultivate a positive store environment focused on teamwork.
• Coordinate with marketing to enhance local promotions.
• Assess and improve customer satisfaction through feedback.
• Prepare reports on sales, inventory, and staffing needs.

Requirements

Education

• Bachelor's degree in Marketing or Retail Management
• MBA is advantageous

Experience

• 5+ years of retail management experience preferred

Technical Skills

• Customer Relationship Management (CRM)
• Data Analysis

Soft Skills

• Analytical Thinking
• Conflict Resolution

Certifications

• Certified Retail Manager (CRM)
• Leadership Training Certification

Languages

• English: Fluent

Advantageous

• Familiarity with point-of-sale (POS) systems: Experience using POS systems to manage sales transactions.
• Bilingual in Welsh and English: Ability to communicate in both Welsh and English is a plus.

Benefits

• Attractive salary package with performance bonuses
• Staff discounts and special offers
• Structured career progression
• Investment in staff development and training

Company Culture

• Innovation: We encourage new ideas and creativity to drive our business forward.
• Continuous Improvement: We are dedicated to improving our processes and systems to enhance efficiency.
• Empowerment: We empower our employees to make decisions and take ownership of their roles.