Telecommunications Equipment Installer and Repairer

Job Description

As a Telecommunications Equipment Installer and Repairer, you will play a crucial role in ensuring the seamless operation and maintenance of our clients' telecommunication systems. This position requires a blend of technical skills and a strong attention to detail to diagnose issues, perform repairs, and provide exceptional customer service.

Responsibilities

• Install and configure telecommunications equipment at client locations.
• Conduct on-site inspections to assess equipment performance.
• Respond promptly to service requests and emergencies.
• Maintain accurate records of service trips and repairs.
• Ensure equipment complies with industry standards.
• Assist in training junior technicians and apprentices.
• Participate in regular training sessions to stay current with technology.
• Liaise with suppliers for parts and new equipment.
• Prepare detailed service reports for management review.
• Develop strategies to enhance customer satisfaction.

Requirements

Education

• Higher National Diploma in Telecommunications or related field

Experience

• Experience in the engineering or telecommunications industry.

Technical Skills

• Familiarity with diagnostic tools
• Installation skills

Soft Skills

• Customer service orientation
• Adaptability

Certifications

• Telecommunications Installer Certification

Languages

• English: Fluent

Advantageous

• Knowledge of fibre optic systems: Experience with fibre optics installation and maintenance.
• Experience with project management tools: Familiarity with tools to manage projects and timelines.

Benefits

• Generous health benefits including mental health support.
• Flexible working arrangements.
• Employee recognition programs.
• Opportunities for advancement within the company.
• Team-building activities and events.

Company Culture

• Inclusivity: We are committed to creating an inclusive workplace where every voice is heard.
• Supportive Environment: Our management encourages a supportive atmosphere for all staff members.
• Diversity: We celebrate diversity and believe it strengthens our team dynamics.