Retail Store Operations Manager

Job Description

We are seeking an experienced Retail Store Operations Manager to oversee our operations in Southampton. The ideal candidate will have a proven track record in retail management, demonstrating the ability to lead teams and achieve sales goals while delivering exceptional customer experiences.

Responsibilities

• Direct the day-to-day operations of the retail store, focusing on customer service excellence.
• Lead the recruitment, training, and performance management of store staff.
• Conduct market analysis to identify opportunities for growth.
• Ensure compliance with company policies and procedures.
• Drive promotional and marketing initiatives to boost sales.
• Actively participate in community events to strengthen brand presence.
• Evaluate store performance and suggest improvements to enhance efficiency.

Requirements

Education

• Bachelor's degree in Retail Management or a related field
• Master's degree preferred

Experience

• 5+ years of experience in a retail leadership role

Technical Skills

• Sales Strategy
• Customer Service Excellence

Soft Skills

• Problem-Solving
• Team Management

Certifications

• Certified Retail Executive (CRX)
• Customer Service Certification

Languages

• English: Fluent

Advantageous

• Understanding of visual merchandising: Ability to create attractive product displays that drive sales.
• Experience in training and development programs: Proven track record in staff training and development initiatives.

Benefits

• Flexible working hours
• Employee wellness programmes
• Pension scheme with company contribution
• Access to training and development resources

Company Culture

• Diversity and Inclusion: We are committed to creating a diverse workforce that reflects the communities we serve.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.
• Professional Development: We provide ongoing training and development opportunities for career growth.