IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our Glasgow team. The ideal candidate will be responsible for troubleshooting technical issues, providing excellent customer support, and ensuring smooth IT operations across the company. If you have a knack for technology and customer service, we want you!

Responsibilities

• Engage with users to understand and resolve IT issues effectively.
• Perform routine system checks and backups to ensure data integrity.
• Assist in the procurement of IT equipment and software.
• Implement security measures to safeguard company data.
• Stay updated with the latest technology trends and tools.
• Provide feedback for improving IT support processes.

Requirements

Education

• Diploma in IT or similar qualification

Experience

• 2+ years of experience in a help desk or IT support role

Technical Skills

• System Administration
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Languages

• English: Fluent

Advantageous

• ITIL Certification: Knowledge of ITIL framework for IT service management.
• Experience with cloud technologies: Understanding of cloud-based services and applications.

Benefits

• Competitive salary and annual performance bonus
• Health insurance and pension scheme
• Training and professional development opportunities
• Flexible work hours

Company Culture

• Innovation: We embrace innovative thinking and technology to drive our success.
• Collaboration: Teamwork is core to our operations, fostering a supportive work environment.
• Employee Wellbeing: We prioritize the wellbeing of our employees and promote a healthy work-life balance.