Customer Care Specialist

Job Description

We are looking for a Customer Care Specialist to join our Inverness team. You'll play a key role in ensuring customer satisfaction by providing top-notch support and problem resolution.

Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Evaluate and analyze customer feedback for service enhancement.
• Contribute to the team’s goals and performance metrics.
• Maintain a positive attitude while handling various customer interactions.
• Perform other administrative duties as assigned.

Requirements

Education

• High school diploma or equivalent
• Degree in Customer Service Management is beneficial

Experience

• 3+ years of experience in a customer service role

Technical Skills

• Customer Service Platforms
• Data Entry

Soft Skills

• Problem solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with e-commerce platforms: Experience in customer service within an e-commerce environment.
• Experience with social media customer service: Ability to manage customer inquiries through social media channels.

Benefits

• Comprehensive health insurance
• Annual leave and bank holidays
• Flexible working hours
• Employee training and development programs

Company Culture

• Professional Growth: We offer opportunities for professional growth and continuous learning.
• Innovative Mindset: We encourage innovative thinking and new ideas from our employees.