Search Marketing Strategist

Job Description

As a Search Marketing Strategist, you will be at the forefront of designing and implementing innovative strategies to enhance our overall customer experience. You will work collaboratively with various teams to identify and address customer pain points. Your analytical skills will be crucial in interpreting customer data to refine our approaches and enhance satisfaction.

Responsibilities

• Craft and implement customer engagement strategies based on insights derived from data analysis.
• Conduct workshops and presentations for stakeholders to enhance understanding of customer needs.
• Liaise with IT to ensure that CRM systems are functioning optimally for tracking customer interactions.
• Utilize analytics tools to map customer behaviour across platforms and touchpoints.
• Manage feedback loops to continuously refine customer experience initiatives.

Requirements

Education

• Bachelor's degree in Marketing or related field
• Master's degree in Business Administration or related field is preferred

Experience

• 5+ years of experience in customer experience strategy development and implementation.

Technical Skills

• Feedback Analysis
• Marketing Campaigns

Soft Skills

• Critical Thinking
• Interpersonal Skills

Certifications

• Certified Customer Experience Professional (CCEP)
• Project Management Professional (PMP)

Languages

• English: Fluent

Advantageous

• Knowledge of agile methodologies: Experience in agile project methodologies to drive campaign effectiveness.
• Multilingual skills: Ability to converse in multiple languages to cater for a diverse customer base.

Benefits

• Comprehensive health and wellness plans
• Generous annual leave entitlement
• Professional development opportunities
• Supportive work environment

Company Culture

• Diversity and Inclusion: We celebrate diversity and inclusivity, welcoming individuals from all backgrounds.
• Employee Wellbeing: We prioritize employee wellbeing by offering wellness programs and support.
• Community Engagement: We encourage our employees to be involved in community initiatives.