Hotel Guest Services Manager

Job Description

We are seeking a highly motivated Hotel Guest Services Manager to lead our front-of-house team. In this role, you will be responsible for delivering exceptional guest service, managing hotel staff, and ensuring the smooth operation of the hotel.

Responsibilities

• Oversee all front-of-house operations to ensure a seamless guest experience.
• Engage with guests directly to enhance their stay.
• Collaborate with other departments to improve service quality.
• Manage payroll and schedules for the guest services team.
• Implement strategies for improving guest loyalty.
• Track and analyze guest satisfaction metrics.
• Establish a system for receiving and addressing guest requests.
• Promote a culture of excellence within the team.

Requirements

Education

• Bachelor's degree in Business Administration, Hotel Management, or related field
• MBA or equivalent will be advantageous

Experience

• 3-5 years of experience in a management role within the hospitality sector

Technical Skills

• Event Coordination
• Financial Management

Soft Skills

• Leadership
• Attention to Detail

Certifications

• Certified Hospitality Supervisor (CHS)
• Hotel Management Certification

Languages

• English: Fluent

Advantageous

• Sales Proficiency: Experience in hotel sales and marketing will be beneficial.
• Social Media Savvy: Knowledge in managing hotel online presence and social media.

Benefits

• Comprehensive health benefits
• Pension scheme with employer contributions
• Flexible working arrangements
• Team-building activities and events

Company Culture

• Innovation in Service: We encourage creative thinking and innovative solutions to enhance guest experiences.
• Inclusivity: We value diversity and strive to create an inclusive environment for all employees.
• Work-Life Balance: We understand the importance of a healthy work-life balance and promote flexible working conditions.