Hospitality Manager

Job Description

We are seeking a dynamic and experienced Hospitality Manager to oversee the daily operations of our hotel in Bristol. The ideal candidate will possess strong leadership skills, a passion for guest service, and a thorough understanding of hotel management processes. Your main focus will be to enhance guest satisfaction, manage staff effectively, and ensure that operations run smoothly.

Responsibilities

• Oversee the hotel’s marketing and promotional activities.
• Maintain a positive and productive working environment for staff.
• Monitor guest feedback and implement necessary changes.
• Manage supplier relationships and negotiate contracts.
• Conduct staff meetings to discuss operational updates and goals.
• Evaluate performance and implement training programs as needed.
• Ensure compliance with licensing laws and health and safety regulations.
• Participate in community engagement activities to promote the hotel.
• Facilitate staff recruitment and retention strategies.
• Review and approve staff schedules and payroll.

Requirements

Education

• Bachelor's degree in Business Administration or relevant field
• MBA is preferable

Experience

• 5+ years of experience in a hospitality leadership role

Technical Skills

• Customer Relationship Management
• Operational Strategy

Soft Skills

• Problem-solving
• Team Building

Certifications

• Hotel Management Professional Certification
• Health & Safety Certification

Languages

• English: Fluent

Advantageous

• Fluency in a second language: Ability to communicate in another language to assist international guests.
• Experience with budgeting and financial reporting: Strong expertise in financial planning and analysis for hospitality operations.

Benefits

• Attractive salary and bonuses based on hotel performance
• Discounted stays at all Prestige Hotels locations
• Health, dental, and vision insurance
• Training and mentoring programs for career growth

Company Culture

• Employee Empowerment: We empower our employees to take initiative and make decisions.
• Continuous Improvement: We believe in ongoing improvement and encourage training and development.
• Focus on Guest Experience: Our primary focus is on delivering unparalleled experiences for our guests.