IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for technical queries and support. This role requires troubleshooting skills, ensuring systems run smoothly, and maintaining a high level of client satisfaction through effective communication.

Responsibilities

• Serve as a point of contact for technical support and troubleshooting.
• Monitor system performance and resolve issues proactively.
• Document all support interactions to maintain a clear record.
• Participate in IT projects and initiatives as needed.
• Create user guides and training materials for end-users.
• Ensure compliance with company policies and IT security protocols.

Requirements

Education

• A-levels or equivalent
• IT-related degree preferred

Experience

• 1+ years of experience in IT support role

Technical Skills

• Windows OS
• Networking
• Office 365
• Hardware Repair

Soft Skills

• Customer Service
• Communication
• Time Management

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Linux systems: Familiarity with Linux operating systems is a plus.
• Experience with remote support tools: Prior experience with tools like TeamViewer or similar.

Benefits

• Competitive salary
• Health and wellness programs
• Opportunities for training and professional development
• Company pension scheme

Company Culture

• Supportive Environment: Our team is dedicated to supporting each other and providing a positive workplace.
• Innovation Driven: We encourage creative thinking and innovative solutions.
• Professional Growth: We value continuous learning and provide opportunities for career advancement.