E-commerce Operations Specialist

Job Description

As an E-commerce Operations Specialist, you will be responsible for overseeing day-to-day operations, managing online sales channels and driving initiatives that enhance customer experience. You will collaborate with multiple departments to ensure seamless order fulfilment and effective marketing strategies.

Responsibilities

• Lead operations and optimisation of the e-commerce platform.
• Facilitate communication between fulfilment and marketing teams.
• Identify bottlenecks in operations and implement solutions.
• Assist in managing customer inquiries and returns efficiently.
• Enhance product listings to boost visibility and sales.
• Track and analyse campaign effectiveness and ROI.
• Contribute to the development of the annual operations budget.
• Keep abreast of industry trends and competitor strategies.
• Participate in strategic planning sessions for future growth.
• Coordinate with customer service teams to ensure an excellent shopping experience.

Advantageous

• Knowledge of emerging technology trends: Understanding of new technologies that impact e-commerce.
• Experience in international e-commerce: Knowledge of regulations and challenges in international sales.

Benefits

• Generous holiday allowance
• Flexible working arrangements
• Pension scheme with company contributions
• Access to employee discounts

Company Culture

• Continuous Learning: We commit to the professional growth of our employees with access to learning resources.
• Work-Life Balance: We support work-life balance and offer flexible work arrangements.