Electronic Sales and Service Technician

Job Description

We are looking for an Electronic Sales and Service Technician to join our growing team. This role involves providing superb technical support and repairs for a range of electronic products. The ideal candidate should have strong technical knowledge, excellent communication skills, and the ability to troubleshoot effectively.

Responsibilities

• Deliver high-quality technical support to ensure customer satisfaction.
• Engage with customers to understand their electronic needs and provide appropriate solutions.
• Document and resolve service issues and customer inquiries promptly.
• Work alongside the sales team to increase sales and improve customer experience.
• Monitor inventory and assist in stock management.
• Train colleagues in technical aspects when needed and share knowledge.
• Participate in training sessions to stay current with product knowledge and repair techniques.

Requirements

Education

• Technical diploma in electronics

Experience

• Experience in managing and maintaining inventory.

Technical Skills

• Sales techniques understanding
• Customer service practices

Soft Skills

• Time management
• Flexibility

Languages

• English: Fluent

Advantageous

• Knowledge of specific electronic product lines: Expertise in particular brands or types of electronics.

Benefits

• Health and well-being initiatives
• Pension scheme
• Training and development opportunities
• Friendly and supportive work environment

Company Culture

• Continuous Improvement: We encourage our employees to constantly seek areas for improvement and innovation within their roles.
• Work-Life Balance: We recognize the importance of balancing work commitments and personal life, providing flexible options.