IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a vital role in maintaining IT infrastructure and providing exceptional support to our users in Cardiff. Your expertise will ensure that technical issues are resolved efficiently, enabling our team to focus on innovative projects.

Responsibilities

• Collaborate with the IT team to enhance system performance.
• Monitor network and server performance and troubleshoot issues.
• Educate users on security protocols and safe IT practices.
• Manage backups and recovery processes for data integrity.
• Assist in researching and recommending IT solutions.
• Provide feedback on user needs and system improvements.

Requirements

Education

• IT-related certifications (e.g., CompTIA A+ or similar)

Experience

• 1+ years of experience in a technical support role

Technical Skills

• Remote Support Tools

Soft Skills

• Time Management

Languages

• English: Fluent

Advantageous

• Certifications in ITIL or similar frameworks: Understanding of IT service management frameworks.

Benefits

• Fully stocked kitchen with snacks and drinks
• Social events and team-building activities
• Extra days off during holiday seasons
• Work from home options possible

Company Culture

• Collaboration: Our culture promotes collaboration, ensuring that all voices are heard and valued.
• Continuous Learning: We encourage continuous learning and provide resources for professional growth.