Tour Guide Manager

We are seeking a proactive Tour Guide Manager to lead our team of guides in Barnsley. The successful candidate will oversee tour operations, ensuring high standards of guest engagement and satisfaction while managing day-to-day activities efficiently.

Category: Hospitality and Tourism - Tour Guiding
Full Time

• £30,000 - £40,000 / Year

Closing Date: 2024-12-15
Location: Barnsley

• Lead and inspire the team of tour guides.
• Enhance the overall guest experience through quality service.
• Design and evaluate tours based on guest feedback.
• Act as the primary point of contact for tour bookings.
• Ensure all tours run smoothly and on schedule.
• Develop and maintain relationships with local tourism agencies.
• Implement and maintain operational policies and procedures.
• Facilitate ongoing staff training and development activities.

• Bachelor's degree in Hospitality Management or related field
• Leadership Skills Skilled in leading teams and managing operations.
• Customer Service Expert in delivering exceptional customer service experiences.
• Tour Planning Extensive experience in planning and executing successful tours.
• Communication Exceptional verbal and written communication skills.
• Problem-solving Strong problem-solving abilities to address guest issues.
• English (Fluent)

• Experience with CRM Software: Familiarity with customer relationship management software to manage guest interactions.
• Multilingual Skills: Ability to communicate in multiple languages is an advantage.

• Comprehensive health insurance
• Retirement savings plan with employer contribution
• Flexible working arrangements
• Regular team outings and events

• Diversity: We embrace diversity in our workforce and believe in the potential of every individual.
• Sustainability: We are committed to sustainable tourism practices that benefit our environment and community.
• Work-life Balance: We promote a healthy work-life balance and flexible schedules for our team.

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