Tour Guide Manager

Job Description

We are seeking a proactive Tour Guide Manager to lead our team of guides in Barnsley. The successful candidate will oversee tour operations, ensuring high standards of guest engagement and satisfaction while managing day-to-day activities efficiently.

Responsibilities

• Lead and inspire the team of tour guides.
• Enhance the overall guest experience through quality service.
• Design and evaluate tours based on guest feedback.
• Act as the primary point of contact for tour bookings.
• Ensure all tours run smoothly and on schedule.
• Develop and maintain relationships with local tourism agencies.
• Implement and maintain operational policies and procedures.
• Facilitate ongoing staff training and development activities.

Requirements

Education

• Bachelor's degree in Business Administration or relevant field

Experience

• 5+ years of experience in tourism management or similar role

Technical Skills

• Leadership
• Operational Management

Soft Skills

• Team Building
• Customer Relationship Management

Languages

• English: Fluent

Advantageous

• Experience with CRM Software: Familiarity with customer relationship management software to manage guest interactions.
• Multilingual Skills: Ability to communicate in multiple languages is an advantage.

Benefits

• Comprehensive health insurance
• Retirement savings plan with employer contribution
• Flexible working arrangements
• Regular team outings and events

Company Culture

• Diversity: We embrace diversity in our workforce and believe in the potential of every individual.
• Sustainability: We are committed to sustainable tourism practices that benefit our environment and community.
• Work-life Balance: We promote a healthy work-life balance and flexible schedules for our team.