Customer Support Executive

Job Description

We are seeking a motivated Customer Support Executive to join our Belfast office. This role involves assisting customers with inquiries, providing information about our services, and ensuring customer satisfaction through effective communication. The ideal candidate will have strong interpersonal skills and a passion for helping others.

Responsibilities

• Respond to customer queries promptly and with empathy.
• Assist in the onboarding process of new clients.
• Gather customer feedback for service improvement.
• Ensure adherence to service level agreements (SLAs).
• Contribute to a positive team environment.

Requirements

Education

• High school diploma or equivalent
• Degree in Customer Service Management is a plus

Experience

• 2+ years in a customer-facing role

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Active Listening
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with various communication tools: Comfortable using chat, email, and phone to connect with customers.
• Multilingual capabilities: Ability to communicate in more than one language is a plus.

Benefits

• Health, dental, and vision insurance
• Generous holiday entitlement
• Employee discount program
• Flexible working options

Company Culture

• Continuous Improvement: We strive for continuous improvement in our services and team performance.
• Work-Life Balance: We understand the importance of work-life balance and support our employees in achieving it.
• Engagement: Employee engagement is vital; we encourage feedback and involvement at all levels.