IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in maintaining and supporting IT systems, ensuring a seamless operation for all users. You will troubleshoot hardware and software issues, assist with network administration, and provide exceptional support to our staff.

Responsibilities

• Support the IT team in daily operations.
• Identify and escalate unresolved issues to senior staff.
• Maintain data backups and recovery processes.
• Conduct routine audits of systems and software licenses.
• Assist in the rollout of new technology solutions.
• Share knowledge with team members and contribute to a positive team environment.
• Stay updated with the latest technology trends to enhance support capabilities.

Requirements

Education

• Diploma in IT or related field

Experience

• 1+ years of hands-on IT experience

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Problem-solving Skills
• Team Player

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Background in Cybersecurity: Experience or knowledge in cybersecurity practices and protocols.
• Familiarity with Virtualization Technologies: Experience with VMware or Hyper-V for managing virtual machines.

Benefits

• Yearly performance bonuses
• Comprehensive health and wellness programmes
• Flexible hours and remote work options
• Support for continued education and certifications

Company Culture

• Innovation: Encouraging creative thinking and innovative approaches to problem-solving.
• Employee Empowerment: We empower our staff to take initiative and drive projects forward.
• Work-Life Balance: Promoting a healthy work-life balance through flexible work hours.