Hospitality Manager

Job Description

We are seeking a skilled Hospitality Manager to oversee operations at our Reading location. You'll lead a passionate team dedicated to providing top-notch service, ensuring operational excellence, and enhancing the guest experience. The ideal candidate will have a proven track record in hospitality management and a strong understanding of customer relationship management.

Responsibilities

• Direct all hotel operations to meet guest expectations.
• Collaborate with the marketing team to promote the hotel.
• Implement innovative practices to maximize guest satisfaction.
• Compile and analyse guest feedback to improve service delivery.
• Coordinate with suppliers and vendors for necessary supplies.
• Manage hotel budgets and forecast future financial needs.
• Ensure compliance with all company policies and local regulations.
• Drive sustainability initiatives within hotel operations.
• Facilitate regular team meetings to enhance communication and collaboration.

Requirements

Education

• Master's degree in Hospitality Management is preferred

Experience

• 5+ years of experience in hospitality management roles

Technical Skills

• Customer Service Excellence
• Event Management

Soft Skills

• Leadership
• Negotiation

Languages

• English: Fluent

Advantageous

• Experience in Quality Assurance: Background in ensuring service quality and guest satisfaction.
• Crisis Management Training: Training in handling emergencies and guest-related crises effectively.

Benefits

• Comprehensive health coverage
• Employee discounts on hotel services
• Flexible working arrangements
• Training and development opportunities

Company Culture

• Sustainability Commitment: We are dedicated to reducing our environmental impact through responsible practices.
• Continuous Development: We prioritize the growth of our employees through training and mentorship.