Hospitality Manager

Job Description

We are looking for an experienced Hospitality Manager to oversee our hotel operations in Newcastle. You will be responsible for ensuring exceptional guest satisfaction, managing staff, and maintaining high service standards.

Responsibilities

• Coordinate scheduling and staffing for all hotel departments.
• Oversee budgeting and financial reporting, ensuring profitability.
• Facilitate guest feedback collection and implement improvements.
• Collaborate with other departments to enhance guest services.
• Ensure all hotel policies and procedures are followed.
• Develop a strong public relations strategy for the hotel.
• Lead initiatives related to staff engagement and development.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management is a plus

Experience

• 5+ years of senior management experience in hospitality

Technical Skills

• Event Planning
• Crisis Management

Soft Skills

• Negotiation Skills
• Team Building

Certifications

• Hospitality Management Certification
• Food Safety Certificate

Languages

• English: Fluent

Advantageous

• Experience in marketing for hotels: Knowledge of marketing strategies to enhance hotel visibility.
• Familiarity with local tourism: Understanding of the local tourism landscape and trends.

Benefits

• Attractive salary with performance-based bonuses
• Health and wellness programs
• Generous holiday leave and flexible hours
• Career advancement opportunities within the company

Company Culture

• Commitment to Excellence: We strive for excellence in service and satisfaction.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive environment.