Public Safety Telecommunicator

Job Description

We are searching for a Public Safety Telecommunicator to manage emergency calls and coordinate responses effectively. This role is crucial in ensuring the safety of our community by dispatching services promptly and maintaining clear communication with field personnel.

Responsibilities

• Handle multiple calls simultaneously and prioritise tasks efficiently.
• Facilitate communication between emergency services and field officers.
• Utilise software tools for tracking and managing emergency incidents.
• Generate reports on dispatch activities and incidents for review.
• Engage in continual learning to improve dispatch skills and knowledge.
• Provide exceptional customer service to callers in distress.
• Remain calm and composed in high-stress situations.
• Follow up on dispatched calls to ensure service completion.

Requirements

Education

• Certification in Emergency Dispatching or equivalent

Experience

• Previous experience in a similar role is desirable.

Technical Skills

• Microsoft Office Suite
• Dispatch Software

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• Emergency Medical Dispatcher Certification
• CPR Certification

Languages

• English: Fluent

Advantageous

• Advanced Radio Communication Skills: Strong ability to navigate and utilise various radio communication systems.
• Experience in Crisis Management: Prior experience managing communications in high-pressure situations.

Benefits

• Attractive salary of £18,000 to £25,000 annually.
• Generous leave policies.
• Access to mental health resources.
• Professional development opportunities.
• Team-building activities.

Company Culture

• Open Communication: We encourage open lines of communication between team members.
• Accountability: We hold ourselves accountable to our team and the communities we serve.
• Well-being Focus: We prioritise employee well-being and work-life balance.