Insurance Claims Officer

Job Description

We are seeking a diligent and experienced Insurance Claims Officer to join our Brighton office. The successful candidate will be responsible for managing insurance claims, ensuring efficient processing, and providing excellent customer service to our clients.

Responsibilities

• Manage incoming claims and ensure prompt processing.
• Conduct thorough reviews of policy coverage against claims.
• Engage with policyholders to provide reassurance and updates.
• Facilitate communication between clients and service providers.
• Review and recommend improvements to current claims processes.
• Support marketing efforts by providing insights on client feedback.
• Participate in professional development and industry training.

Requirements

Education

• Degree in Finance, Business Administration, or related field
• Chartered Insurance Institute qualifications preferred

Experience

• 2+ years of experience in a similar role

Technical Skills

• Claims Management Software
• Regulatory Compliance

Soft Skills

• Problem-solving
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Previous experience in customer-facing roles: Experience enhancing customer experience in claims environments.
• Familiarity with dispute resolution processes: Knowledge of effectively resolving claims disputes.

Benefits

• Comprehensive benefits package
• Pension scheme with employer contributions
• Flexible working arrangements
• Employee assistance programme

Company Culture

• Diversity: We celebrate diversity and foster an inclusive environment where everyone is respected.
• Professional Growth: We support our employees' career advancement through mentorship and training.
• Work-Life Balance: We promote a healthy work-life balance for all employees.