Travel Services Analyst

Job Description

We are looking for a detail-oriented Travel Services Analyst to join our team in Barnsley. This role is pivotal in supporting our operations within the hospitality and tourism sector. Candidates should have excellent analytical skills and a strong understanding of travel services.

Responsibilities

• Gather and analyse data on customer travel habits to refine service offerings.
• Compile monthly reports detailing service performance and customer feedback.
• Work with the marketing team to promote our travel services effectively.
• Engage with clients to address inquiries and provide tailored travel solutions.
• Monitor competitor activities and identify market trends.
• Assist in creating training materials for new travel service staff.
• Coordinate with partners to facilitate seamless travel experiences for customers.
• Evaluate customer satisfaction levels and propose improvements.

Requirements

Education

• Bachelor's degree in Travel Management or related discipline
• Certifications in data analysis are a plus

Experience

• 3+ years of experience in travel analysis or consultancy

Technical Skills

• CRM Software
• Market Research

Soft Skills

• Teamwork
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Experience in customer service roles: Proven customer service experience in the travel or hospitality sector.
• Familiarity with social media marketing: Experience in promoting travel services via social media platforms.

Benefits

• Comprehensive health insurance
• Annual performance bonus
• Opportunities for professional development
• Supportive team environment

Company Culture

• Innovative Thinking: We encourage innovative ideas to improve our travel services.
• Work-Life Balance: We value our employees' well-being and offer flexible schedules.
• Community Engagement: We actively participate in community initiatives to give back.