Travel Consultant

Job Description

We are seeking a proactive Travel Consultant to join our team in Bath. The ideal candidate will have a keen interest in travel, excellent communication skills, and the ability to tailor holiday packages to meet customers' desires. This role involves assisting clients with their travel arrangements, providing expert advice, and ensuring an exceptional customer experience.

Responsibilities

• Evaluate client needs and provide custom travel solutions.
• Oversee the entire booking process from inquiry to post-travel.
• Work with marketing to promote travel offers and services.
• Conduct market research to identify potential new customers.
• Advise clients on travel health and safety regulations.
• Assist clients with last-minute travel changes and concerns.
• Coach junior consultants on travel planning and service delivery.
• Utilize feedback to improve the overall customer experience.

Requirements

Education

• Degree in Travel and Tourism or a related field is advantageous

Experience

• 3+ years of travel consultancy experience preferred

Technical Skills

• CRM Software
• Presentation Skills

Soft Skills

• Problem-solving
• Sales Skills

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Experience in travel marketing and promotions: Proven experience in marketing travel packages effectively.
• Knowledge of different travel insurance options: Understanding various travel insurance policies.

Benefits

• Health insurance and a workplace pension scheme.
• Flexible working arrangements.
• Opportunities for career progression within the company.
• Access to exclusive travel packages at discounted rates.

Company Culture

• Customer-Centric: We prioritise our clients' needs and strive to surpass their expectations.
• Innovative Mindset: Encouraging new ideas to enhance our travel services and customer experiences.
• Fun Atmosphere: We believe in a fun and engaging workplace, where creativity flourishes.