Hotel Recreational Facilities Manager

Job Description

As a Hotel Recreational Facilities Manager, you will oversee all recreational activities and facilities, ensuring high-quality service to our guests. You will lead a team dedicated to providing exceptional experiences, focusing on safety, cleanliness, and guest satisfaction.

Responsibilities

• Develop and implement a strategy for the hotel's recreational facilities, including activities and events.
• Ensure facilities are clean and meet health and safety regulations.
• Manage the recreational team, ensuring excellent service is provided to guests.
• Plan and organise regular activities for guests of all ages.
• Conduct regular inspections of facilities and services to enhance quality.
• Monitor equipment usage and plan for maintenance or upgrades as needed.
• Liaise with marketing to promote recreational offerings.
• Create guest reports to improve recreational services and activities.
• Train staff in customer service excellence and safety protocols.

Requirements

Education

• Bachelor's degree in Hospitality or Business Management
• Additional certifications in management preferred

Experience

• At least 5 years of experience in hotel management with a focus on recreational facilities.

Technical Skills

• Event Planning
• Facility Management Software

Soft Skills

• Time Management
• Communication

Advantageous

• Experience in managing teams of 10 or more: Proven track record of supervising larger teams effectively.
• Ability to implement technology in operations: Experience with digital tools that enhance guest experiences and streamline processes.

Benefits

• Attractive salary package with additional perks
• Pension plan with employer contributions
• Employee discounts at all hotel locations
• Access to training and development programmes

Company Culture

• Innovation-driven: We embrace new ideas and technologies to enhance guest services and stay ahead in the hospitality industry.
• Growth-oriented: We invest in our employees' development through ongoing training and career advancement opportunities.
• Sustainability-focused: We are committed to environmentally friendly practices that contribute positively to our community.