Application Support Analyst

Job Description

Be a key player at Tech Innovations Inc. as an Application Support Analyst. In this position, you will provide technical support, ensure application reliability, and contribute to the overall improvement of our software solutions.

Responsibilities

• Respond to user inquiries and support requests effectively.
• Monitor application performance and recommend improvements.
• Facilitate training sessions for new users of the applications.
• Ensure compliance with data protection and security policies.
• Document troubleshooting processes and outcomes.
• Collaborate with cross-departmental teams for seamless application use.
• Work on software deployment and testing for new features.
• Support users with application-related issues during peak times.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant certifications are a plus

Experience

• 3+ years of experience in application support or IT helpdesk

Technical Skills

• SQL
• Windows Server
• Troubleshooting
• JavaScript
• API Integration
• User Support

Soft Skills

• Communication
• Problem-solving
• Teamwork
• Time Management

Certifications

• ITIL Foundation
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud platforms: Familiarity with AWS or Azure for application hosting.
• Knowledge of Agile methodologies: Understanding of Agile practices in software development and support.

Benefits

• Competitive salary with performance bonuses
• Health insurance and wellness programmes
• Flexible working arrangements
• Opportunities for professional development

Company Culture

• Inclusivity: We embrace diversity and foster a culture of inclusivity.
• Supportive Environment: Our team is supportive, encouraging collaboration and growth.
• Innovation Focused: We thrive on innovation and encourage creative problem-solving.