Retail Manager

Job Description

We are searching for an experienced Retail Manager to lead our Newcastle store. The successful candidate will be responsible for overseeing daily operations, managing staff, and ensuring a high level of customer satisfaction. You will drive sales and work to meet the company's objectives while fostering a positive and productive work environment.

Responsibilities

• Ensure high standards of customer service are maintained at all times.
• Manage operational budgets, ensuring the store runs efficiently.
• Foster a positive work culture that encourages teamwork and development.
• Engage with local community initiatives to promote the store.
• Respond to customer feedback and implement improvements where necessary.
• Implement loss prevention measures to reduce shrinkage.
• Prepare reports for senior management on store performance.

Requirements

Education

• Bachelor's degree in Retail Management or related field

Experience

• 3+ years of experience in a managerial role within a retail environment

Technical Skills

• Inventory Management
• Marketing Skills

Soft Skills

• Time Management
• Team Building

Certifications

• Customer Service Excellence Certification

Languages

• English: Fluent

Advantageous

• Knowledge of local market trends: Experience in adapting store offerings based on consumer behaviour.
• Experience in driving team performance: Proven track record of improving team output and morale.

Benefits

• Comprehensive employee benefits package
• Flexible working hours
• Access to training programs and workshops
• Health and wellness initiatives

Company Culture

• Inclusivity: We value diversity and strive to create an inclusive environment for all.
• Professional Growth: We provide opportunities for our team to grow personally and professionally.
• Work-Life Balance: We support our employees in achieving a healthy work-life balance.