IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our enthusiastic team in Grimsby. The ideal candidate will have a knack for troubleshooting and a passion for assisting end-users with technical issues. Your role will involve providing desktop support, maintaining hardware, and ensuring network reliability.

Responsibilities

• Respond to helpdesk tickets in a timely manner.
• Ensure all IT equipment is maintained in good working order.
• Assist in implementing IT projects as required.
• Troubleshoot and resolve networking issues.
• Monitor IT systems for performance issues.
• Support remote users with technical issues.
• Provide recommendations for system upgrades and improvements.

Requirements

Education

• Relevant IT certifications

Experience

• 3+ years of experience in IT support or helpdesk role

Technical Skills

• Mac OS
• Active Directory

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in an ITIL framework environment: Background working in ITIL's service management processes.
• Familiarity with VoIP technologies: Understanding of Voice over IP systems and their troubleshooting.

Benefits

• Generous annual leave and public holidays
• Pension scheme with employer contributions
• Access to wellness programs and mental health resources
• Team-building activities and events

Company Culture

• Team Spirit: We foster a collaborative team spirit which drives success and satisfaction.
• Continuous Improvement: We aim for continuous improvement in our processes and skills.
• Customer Focus: Delivering exceptional customer service is at the heart of everything we do.