Technical Support Specialist

Job Description

We are looking for a dedicated Technical Support Specialist to join our Oxford-based team. The ideal candidate will have a passion for technology and a strong ability to troubleshoot issues, providing exceptional service to clients.

Responsibilities

• Handle incoming requests for technical support.
• Identify, investigate, and resolve technical problems.
• Provide feedback on recurring issues to improve products.
• Assist with system installations and upgrades as required.
• Maintain accurate records of support interactions.
• Provide solutions and explanations in a clear and concise manner.
• Conduct regular customer satisfaction surveys to gather feedback.
• Stay updated on product knowledge and industry trends.

Requirements

Education

• HND or equivalent in IT or related field

Experience

• 1+ year of experience in a similar role

Technical Skills

• Windows Operating Systems
• Networking Basics

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation
• CompTIA A+

Languages

• English: Fluent

Advantageous

• Proficient in Microsoft Office Suite: Strong skills in using Word, Excel, and PowerPoint for documentation.
• Familiarity with cloud-based services: Understanding of cloud solutions like AWS or Azure.

Benefits

• Pension scheme with company contributions
• Training and development opportunities
• Paid time off and holidays
• Work-life balance initiatives

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive for an inclusive workplace for all.
• Continuous Learning: We provide opportunities for ongoing learning and career development.
• Community Engagement: Engaging with our local community and giving back is important to us.