Customer Success Manager

Job Description

We are seeking a Customer Success Manager to join our dynamic team in Cardiff. Your primary goal will be to enhance customer satisfaction by ensuring successful onboarding, training, and long-term engagement of our clients.

Responsibilities

• Oversee the onboarding of new clients and provide training on product functionalities.
• Resolve client issues swiftly and effectively, ensuring a high level of customer satisfaction.
• Build enduring relationships with clients to encourage loyalty and long-term partnerships.
• Conduct regular check-ins with customers to ensure optimal use of our products.
• Identify potential upsell opportunities and collaborate with the sales team to enhance account growth.
• Gather and communicate customer feedback to relevant departments for continued service improvement.
• Prepare and deliver presentations on product updates and success stories to clients.

Requirements

Education

• Bachelor's degree in a relevant field

Experience

• 5+ years of experience in customer success or related fields

Technical Skills

• Advanced CRM Systems
• Project Management Software

Soft Skills

• Team Leadership
• Analytical Thinking

Languages

• English: Fluent

Advantageous

• Experience in a SaaS company: Background in providing customer success in a Software as a Service environment.
• Advanced Excel Skills: Strong skills in Excel for data analysis and reporting.

Benefits

• Generous holiday allowance
• Access to training and certifications
• Employee discounts
• Work-life balance initiatives

Company Culture

• Growth Mindset: We foster a culture of continuous improvement and personal growth among our employees.
• Inclusivity: Our team is dedicated to creating a welcoming environment for diverse perspectives and backgrounds.
• Engagement: We value engagement and open communication within our teams to maintain a supportive work environment.