Technical Services Manager

Job Description

As a Technical Services Manager at Tech Innovations Inc., you will lead our IT support department in Liverpool. This role is pivotal in ensuring our team delivers outstanding technical support and customer service to our esteemed clients. The ideal candidate will possess a strong background in IT support management and excellent leadership skills.

Responsibilities

• Oversee the daily operations of the IT support department.
• Implement tools and technologies to streamline support processes.
• Facilitate communication between clients and the support team.
• Identify training needs and conduct staff development programs.
• Maintain knowledge of industry trends in IT support and update practices accordingly.
• Ensure compliance with data protection laws and company policies.
• Collaborate with other departments to resolve cross-functional issues.
• Manage budgets for IT support operations and resource allocation.

Requirements

Education

• Bachelor's degree in Computer Science, IT or related field
• Master's degree is advantageous

Experience

• 7+ years in IT support with at least 2 years in a managerial role

Technical Skills

• Service Desk Management
• Troubleshooting

Soft Skills

• Organisational Skills
• Interpersonal Skills

Certifications

• PRINCE2 Foundation

Languages

• English: Fluent

Advantageous

• Proficient in project management software (e.g. Jira, Trello): Experience managing IT projects using various software tools.
• Knowledge of service automation tools: Familiarity with tools that enhance IT support automation and efficiency.

Benefits

• Comprehensive health benefits package
• Flexible working arrangements
• Pension scheme with company contributions
• Access to team-building events and activities

Company Culture

• Diversity and Inclusion: We commit to creating an inclusive environment where everyone feels valued.
• Continuous Improvement: We encourage ongoing development and upskilling for all staff.