Trouble Shooter

Job Description

We are seeking a highly skilled and resourceful Trouble Shooter to join our team. The individual in this role will be responsible for identifying and resolving technical issues, providing solutions, and ensuring smooth operations within our organisation.

Responsibilities

• Provide technical support and guidance to stakeholders
• Troubleshoot and resolve technical escalations effectively
• Participate in team meetings to discuss improvements in processes and systems
• Train staff on best practices for technical support and troubleshooting
• Ensure a high level of customer satisfaction by delivering timely and effective solutions

Requirements

Education

• Higher National Diploma (HND) in a related field

Experience

• Experience in a similar role within the IT industry is advantageous

Technical Skills

• Troubleshooting Methodologies
• ITIL Framework

Soft Skills

• Team Collaboration

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with Agile Methodology: Experience working in Agile teams for project delivery.
• Experience with Helpdesk Systems: Familiarity with ticketing systems such as JIRA or Zendesk.

Benefits

• Comprehensive health insurance including dental and optical cover.
• Pension scheme with employer contributions.
• Annual leave plus bank holidays.
• Employee discounts and wellness programmes.

Company Culture

• Innovation: We emphasize innovation as a cornerstone of our approach.
• Work-Life Balance: We support a healthy work-life balance for our employees.