IT Support Technician

Job Description

We are seeking an IT Support Technician to join our vibrant team in Liverpool. The ideal candidate will be someone who possesses a strong technical background along with excellent problem-solving skills. You will be responsible for troubleshooting hardware and software issues, providing support for various IT systems, and ensuring the smooth operation of our technology infrastructure. If you have a passion for helping others and a knack for technology, we want to hear from you!

Responsibilities

• Act as the primary contact for IT support queries.
• Monitor and manage IT requests to ensure timely resolutions.
• Assist with the implementation of IT policies and procedures.
• Help in the setup and configuration of new user accounts and permissions.
• Participate in IT projects as required.
• Ensure compliance with data protection and security policies.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT certifications (Network+, Security+)

Experience

• 2+ years in a technical support role

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• CompTIA Network+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience in training users: Hands-on experience in training staff on new IT systems.
• Familiarity with cloud services: Understanding of cloud services like AWS or Azure.

Benefits

• Comprehensive health insurance plans
• Employee assistance programs
• Flexible working arrangements
• Training and certification support

Company Culture

• Work-life Balance: We understand the importance of work-life balance and encourage flexible working arrangements.
• Continuous Improvement: We're committed to continuous improvement, providing our staff with opportunities for learning.
• Diversity and Inclusion: We celebrate diversity and strive for an inclusive workplace.