Customer Support Specialist

Job Description

We are looking for a Customer Support Specialist who is dedicated to providing outstanding service to our clients in Manchester. The ideal candidate will possess strong communication skills and a knack for problem-solving while maintaining a positive attitude.

Responsibilities

• Conduct regular follow-ups with customers post-issue resolution.
• Identify and escalate priority issues to the respective departments.
• Analyze customer feedback and provide insights for improving services.
• Assist in the development of training materials for new team members.
• Participate in team meetings and contribute to developing best practices for customer support.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in a relevant field is preferred

Experience

• 2+ years experience in a customer-focused role

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Time Management
• Adaptability

Languages

• English: Fluent

Advantageous

• Bilingual Proficiency: Proficiency in a second language is advantageous.
• Experience with Live Chat Support: Experience in providing live chat support is preferred.

Benefits

• Attractive remuneration package
• Health, dental, and vision coverage
• Employee assistance programme
• Paid training and development
• Flexible working arrangements

Company Culture

• Inclusivity: We believe in creating an inclusive workplace where diverse voices are welcomed and valued.
• Innovation Driven: We encourage innovative thinking and the use of technology to enhance customer experience.
• Work-Life Balance: We promote a healthy work-life balance for all employees.