E-commerce Manager

Job Description

We are on the lookout for a dynamic E-commerce Manager to lead our online sales strategies and enhance our customer experience. The successful candidate will have a proven track record in e-commerce operations and a passion for driving digital growth.

Responsibilities

• Lead the creation of promotional campaigns to boost online sales.
• Monitor and report on online sales performance and customer behaviour.
• Work closely with the IT team to maintain a high-performance website.
• Develop and manage budgets for marketing activities.
• Conduct competitive analysis to stay ahead in the market.
• Provide training and support to team members on e-commerce best practices.
• Implement customer retention strategies to increase repeat business.
• Coordinate with logistics to ensure efficient order fulfilment.

Requirements

Education

• Bachelor's degree in Business Administration or related discipline
• MBA is an advantage

Experience

• 5+ years of experience in e-commerce or digital marketing roles

Technical Skills

• SEO/SEM
• Content Management Systems

Soft Skills

• Strategic Thinking
• Communication

Certifications

• E-commerce Marketing Certification
• Digital Marketing Certified Associate (DMCA)

Languages

• English: Fluent

Advantageous

• Experience in product merchandising: Proven ability to effectively manage product displays and promotions.
• Understanding of customer journey mapping: Experience in mapping out customer journeys to improve conversion rates.

Benefits

• Comprehensive health and wellness benefits
• Generous holiday allowance
• Opportunities for professional development
• Remote working options available

Company Culture

• Inclusivity: We are committed to fostering a diverse workforce where everyone is valued.
• Transparency: We uphold transparency in our processes and decisions.
• Sustainability: We strive to implement sustainable practices in our operations.