Guest Experience Ambassador

Job Description

As a Guest Experience Ambassador, you will act as the friendly face of our organisation, welcoming guests with enthusiasm and ensuring they have an outstanding experience. Your role will include assisting with inquiries, resolving complaints, and providing information about local attractions.

Responsibilities

• Act as a point of contact for guests and provide excellent customer service.
• Address guest queries through various channels including in-person and online.
• Assist with event planning and coordination to promote guest participation.
• Identify opportunities to improve guest satisfaction and recommend changes.
• Monitor the cleanliness and aesthetics of all guest-facing areas.
• Manage guest feedback effectively to enhance service delivery.
• Support the team in maintaining a positive and vibrant atmosphere.
• Handle cash and ensure accurate financial reporting.
• Collaborate with team members to improve service efficiency.
• Participate in training sessions to enhance personal and team skills.

Requirements

Education

• No specific qualifications required, but a degree in Hospitality Management is an advantage

Experience

• Experience working in a hotel or similar environment is advantageous

Technical Skills

• Reservation Systems
• CRM Software

Soft Skills

• Flexibility
• Teamwork

Languages

• English: Fluent
• Another language preferred: Conversational

Advantageous

• Knowledge of local attractions and activities: Familiarity with local cultural and recreational offerings.
• Skills in handling cash transactions: Experience in managing cash flow and record-keeping.

Benefits

• Health and well-being benefits including access to wellness programmes
• Regular team building events and social activities
• Flexible working hours to promote work-life balance
• Potential for bonuses based on performance

Company Culture

• Innovation and Creativity: We encourage our team to share ideas and innovate in delivering guest services.
• Professional Growth: We offer continuous opportunities for training and career advancement.
• Positive Work Environment: Our workplace is designed to promote positivity, motivation, and teamwork.