Travel Consultant

Job Description

Join our vibrant team as a Travel Consultant in St Albans. You will work closely with clients to create personalised travel itineraries, offering valuable insights and recommendations. Your role will also involve providing ongoing support throughout the booking process to guarantee customer satisfaction.

Responsibilities

• Understand and fulfill clients' travel requests through personalized consultations.
• Curate travel packages that suit diverse budgets and preferences.
• Assist clients with travel insurance options and additional services.
• Handle travel bookings promptly and accurately while ensuring compliance with company policies.
• Provide expert advice on local customs, cultures, and attractions.
• Network with tourism boards and airlines to foster strong partnerships.
• Track bookings and provide clients with itinerary updates as needed.
• Utilise CRM software to manage client information and track sales.
• Mentor new staff in travel consultancy best practices.
• Achieve monthly sales targets and contribute to team performance.

Requirements

Education

• A-levels or equivalent qualifications
• Degree in Tourism or related field is preferred

Experience

• 2+ years experience in travel consultancy or sales

Technical Skills

• Travel Management Software
• CRM Tools

Soft Skills

• Communication
• Customer Service

Languages

• English: Fluent
• Other European languages preferred: Basic

Advantageous

• Knowledge of luxury travel products: Experience in planning high-end travel experiences and itineraries.
• Experience in sales and marketing: Skills in promoting travel services to potential clients.

Benefits

• Competitive salary and commission structure
• Health and wellness benefits
• Flexible working hours
• Employee training and development opportunities

Company Culture

• Team Spirit: We believe in collaborative work and supporting each other to achieve collective goals.
• Customer-Centric Approach: Our clients are at the heart of what we do, and we strive to exceed their expectations.
• Passion for Travel: We foster a culture where travel enthusiasm drives innovation and creativity.