Retail Operations Manager

Job Description

As a Retail Operations Manager, you will take charge of our Bristol location, leading a dedicated team while enhancing customer satisfaction and operational performance. We seek an individual who is not only goal-oriented but also committed to developing talent within the team.

Responsibilities

• Directly manage the performance and productivity of a team of retail staff.
• Create and maintain a motivating and engaging work environment.
• Develop and execute promotional strategies to boost store sales.
• Monitor and respond to customer feedback to enhance service delivery.
• Identify market trends and adjust business strategies accordingly.
• Work collaboratively with other departments to meet company objectives.
• Report on sales performance and provide actionable insights.
• Ensure effective communication of company values and policies to the team.
• Assist in hiring and training new employees.
• Lead community outreach initiatives to enhance brand awareness.

Requirements

Education

• Bachelor's degree in Retail Management or related field
• Master's degree in Business or equivalent is a plus

Experience

• 6+ years of experience in retail operations management

Technical Skills

• Inventory Management
• Time Management

Soft Skills

• Conflict Resolution
• Customer-Centric Approach

Languages

• English: Fluent

Advantageous

• Knowledge of Market Trends: Awareness of current market trends and consumer preferences.
• Experience with CRM Software: Familiarity with CRM tools and customer engagement strategies.

Benefits

• Attractive salary package
• Retirement savings plan
• Health and wellness programs
• Employee assistance program
• Flexible work arrangements

Company Culture

• Inclusive Work Environment: Diversity and inclusivity are at the heart of our culture.
• Continuous Improvement: We are always looking to improve our processes and services.
• Customer Focused: We prioritize our customer’s needs in every decision we make.