Hotel Assistant Manager

Job Description

As a Hotel Assistant Manager in Bolton, you will play a crucial role in ensuring the smooth operation of our hotel. You will oversee daily activities, manage staff, and ensure exceptional guest experiences. This position requires a dynamic individual with a strong background in hospitality management.

Responsibilities

• Work closely with the Hotel Manager to operate the hotel efficiently.
• Ensure guest concerns are addressed, creating a pleasant stay.
• Train and mentor hotel staff, promoting teamwork and motivation.
• Responsible for budget management and financial oversight.
• Resolve guest complaints, ensuring satisfaction is achieved.
• Engage with marketing strategies to enhance hotel appeal.
• Maintain compliance with all regulations and standards.

Requirements

Education

• Bachelor's degree in Business Administration or similar
• Certifications in hotel management are advantageous

Experience

• 3-5 years of experience in hospitality roles

Technical Skills

• Operational Efficiency
• Client Relations

Soft Skills

• Adaptability
• Interpersonal Skills

Certifications

• Certified Hotel Administrator (CHA)
• Health and Safety Certification

Languages

• English: Fluent

Advantageous

• Multilingual abilities: Ability to communicate in additional languages is an advantage.
• Hands-on experience in food and beverage operations: Familiarity with F&B operations can enhance guest service quality.

Benefits

• Generous pension plan with contributions
• Wellness programmes and mental health support
• Flexible working hours
• Training and development programmes

Company Culture

• Inclusivity: We celebrate diversity and ensure that everyone feels included and valued.
• Work-Life Balance: We promote a balanced work life so that our staff can recharge and thrive.
• Innovation: We encourage new ideas and approaches to improve guest experiences.