Hotel Receptionist

Job Description

We are on the hunt for a skilled Hotel Receptionist to become an integral part of our York team. The successful candidate will provide outstanding service to our guests, ensuring a smooth check-in and check-out process while handling inquiries and requests efficiently.

Responsibilities

• Receive and direct guests appropriately.
• Check reservations and welcome guests to their rooms.
• Respond to emails and telephone inquiries regarding hotel services.
• Keep the reception area tidy and presentable.
• Assist guests with luggage and provide directions.
• Manage online bookings and confirm reservations.
• Collaborate with the sales team on guest promotions.
• Ensure guest satisfaction throughout their stay.
• Prepare and handle the daily cash reports and balances.
• Support the hotel management in administrative tasks.

Requirements

Education

• High School Diploma or equivalent
• A degree in Tourism or Hospitality is preferred

Experience

• Minimum of 1-2 years experience in a similar role

Technical Skills

• Use of Computer Software
• Cash Handling

Soft Skills

• Teamwork
• Problem-solving

Languages

• English: Fluent

Advantageous

• Familiarity with local attractions: Knowledge of York's local attractions and services can enhance guest experience.
• Experience with event planning: Having experience in assisting with hotel events and co-ordinating activities.

Benefits

• Comprehensive health benefits
• Pension scheme with company contributions
• Flexible working hours
• Opportunities for career progression

Company Culture

• Respect and Inclusion: We celebrate diverse perspectives and backgrounds, fostering an inclusive work environment.
• Continuous Improvement: We are committed to learning from feedback and enhancing our services.
• Passion for Hospitality: We love what we do and strive to create memorable experiences for our guests.