Hospitality Manager

Job Description

As a Hospitality Manager in Cardiff, you will oversee daily hotel operations, ensuring a high standard of guest satisfaction and effective team management. We seek a passionate leader with a proven track record in hospitality management.

Responsibilities

• Lead daily operations ensuring all departments are functioning efficiently.
• Manage hotel staff recruitment, training, and performance evaluations.
• Create and implement guest service standards and quality measures.
• Oversee financial budgets and ensure profitability targets are met.
• Handle guest complaints efficiently and professionally.
• Organize and oversee hotel events and functions.
• Maintain relationships with vendors and suppliers.
• Ensure hotel compliance with health and safety regulations.
• Analyze market trends and adjust strategies accordingly.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management is a plus

Experience

• 6+ years managing within the hospitality sector

Technical Skills

• Customer Service
• Event Management

Soft Skills

• Interpersonal Skills
• Time Management

Certifications

• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Fluency in Welsh: Ability to communicate in Welsh is highly desirable.
• Experience in a luxury hotel setting: Prior experience in managing a luxury hotel is a plus.

Benefits

• Comprehensive benefits package including health and dental insurance
• Pension scheme with company match
• Flexible working hours
• Ongoing training and development programs

Company Culture

• Integrity: Honesty and transparency guide our interactions with guests and each other.
• Diversity and Inclusion: We promote a diverse workplace where all employees feel valued and included.
• Passion for Hospitality: We are passionate about delivering exceptional service and memorable experiences.