Hotel Manager

Job Description

We are seeking an experienced Hotel Manager to oversee daily operations at our stunning venue in York. The ideal candidate will have a passion for hospitality and a track record of delivering exceptional guest experiences while managing a diverse team.

Responsibilities

• Supervise all aspects of hotel operations, maintaining service excellence.
• Drive staff engagement through motivation and development programs.
• Manage financial operations, ensuring optimal profitability.
• Develop guest service policies and ensure compliance.
• Collaborate with local businesses to enhance the hotel's visibility.
• Investigate and resolve guest complaints and feedback.
• Ensure maintenance and cleanliness of all hotel facilities.
• Analyze market trends to stay competitive.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Hospitality Management degree preferred

Experience

• Minimum of 5 years in a managerial role within the hospitality industry

Technical Skills

• Operational Management
• Sales and Marketing

Soft Skills

• Leadership
• Adaptability

Certifications

• Hospitality Management Certificate
• Food Safety Level 2

Languages

• English: Fluent

Advantageous

• Experience with Social Media Marketing: Proficiency in using social media platforms for promotional activities.
• Sustainability Practices Knowledge: Awareness of eco-friendly practices in hospitality.

Benefits

• Attractive salary with additional performance-based bonuses
• Health and wellness benefits including gym membership
• Pension scheme with company contributions
• Paid training and professional development opportunities

Company Culture

• Diversity and Inclusion: We celebrate diversity and foster an inclusive workplace for all employees.
• Continuous Improvement: We strive for excellence and are committed to learning and growing together.
• Community Engagement: Our hotel actively engages with the local community through various initiatives.