Hotel Duty Manager

Job Description

We are seeking a dedicated Hotel Duty Manager to oversee daily operations at our Bolton location. In this pivotal role, you will ensure that guests receive top-notch service, staff are well-managed, and the hotel operates smoothly. Your leadership will be crucial in maintaining high standards and addressing any issues that arise.

Responsibilities

• Lead the daily operations of the hotel, ensuring compliance with company standards.
• Supervise and motivate front desk, housekeeping, and food & beverage staff.
• Handle guest complaints and feedback in a professional manner.
• Ensure the hotel is clean, safe, and well-maintained for all guests.
• Conduct staff meetings to discuss service improvements and updates.
• Manage budget and expenditure for the hotel operations.
• Assist in marketing efforts to attract new guests.
• Implement training programs to enhance staff performance.
• Facilitate communication between management and staff.
• Ensure smooth check-in and check-out processes for guests.

Requirements

Education

• Master’s degree in Hospitality Management is preferred

Experience

• 5+ years of progressive experience in hospitality management

Technical Skills

• Operational Management
• Budget Management

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Certified Hotel Administrator (CHA)

Languages

• English: Fluent

Advantageous

• Knowledge of Health and Safety Standards: Understanding of health and safety regulations within the hospitality sector.
• Multilingual Skills: Ability to speak additional languages is a plus.

Benefits

• Comprehensive health and wellness benefits
• Paid time off and holiday entitlements
• Professional development opportunities
• Flexible working conditions

Company Culture

• Inclusivity: We believe in promoting diversity and inclusivity within our work culture.
• Passion for Service: Our team is passionate about providing exceptional service and experiences for our guests.
• Work-Life Balance: We understand the importance of work-life balance and support our staff in achieving it.