Retail Manager

Job Description

As a Retail Manager, you'll oversee daily store operations in Birmingham, ensuring the highest standards of customer service and staff performance. Your leadership will drive sales and promote a culture of teamwork and excellence.

Responsibilities

• Direct all store operations and ensure compliance with policies.
• Train and coach staff to enhance their skills and efficiency.
• Set sales targets and actively work to exceed them.
• Manage customer service issues and feedback to drive improvements.
• Conduct regular staff meetings to align on goals and performance.
• Collaborate with marketing to promote store offerings.
• Implement effective inventory management strategies.
• Uphold the store's ethical standards and community involvement.

Requirements

Education

• Relevant qualifications in retail management

Experience

• 5+ years in a retail managerial role

Technical Skills

• Team Building
• Marketing Knowledge

Soft Skills

• Negotiation
• Analytical Thinking

Languages

• English: Fluent

Advantageous

• Experience in E-commerce: Knowledge of online retail strategies and platforms.
• Sustainability Knowledge: Understanding of sustainable retail practices and initiatives.

Benefits

• Generous holiday entitlement and leave policies
• Access to wellness programmes and mental health support
• Structured career progression and growth opportunities
• Inclusive company culture with team-building events

Company Culture

• Customer-Centric Focus: We are committed to providing exceptional customer service and enhancing the customer experience.
• Continuous Improvement: Our philosophy is based on continuous improvement and employee development.
• Celebrating Success: We celebrate team and individual successes to foster a positive working environment.