IT Support Technician

Job Description

We are seeking an IT Support Technician to enhance our IT support team in Liverpool. The successful candidate will provide essential technical support, troubleshoot issues, and ensure optimal performance of hardware and software systems. If you're passionate about technology and enjoy solving problems, this is the role for you.

Responsibilities

• Manage helpdesk tickets, ensuring timely resolution.
• Train staff on software applications and hardware usage.
• Monitor system performance and address any issues proactively.
• Assist in the implementation of new IT solutions and upgrades.
• Coordinate with external vendors for equipment and service needs.
• Ensure compliance with health and safety regulations in all IT operations.
• Conduct user access audits and ensure documentation is up to date.
• Stay current with emerging technologies and best practices in IT support.

Requirements

Education

• Bachelor's degree in Computer Science or IT
• Additional certifications in IT support are advantageous

Experience

• 3+ years in technical support environments

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Adaptability
• Customer Service

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Project Management Experience: Experience with IT project management methodologies.
• ITIL Certification: Knowledge of ITIL framework and processes.

Benefits

• Comprehensive health insurance
• Generous pension scheme
• Work-life balance initiatives
• Training and certification support

Company Culture

• Innovation: Encouraging out-of-the-box thinking and creative solutions.
• Respect and Integrity: We value respect and integrity in all our interactions.
• Team Spirit: Foster a supportive and engaging team atmosphere.