Customer Success Manager

Job Description

We are seeking a Customer Success Manager to join our team in Portsmouth. The successful candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products. You will play a key role in enhancing customer satisfaction, helping to drive retention and success for our portfolio of clients. A passion for customer service and the ability to build strong relationships are essential.

Responsibilities

• Act as the primary liaison between clients and the company.
• Build lasting relationships with customers, ensuring their needs are met.
• Monitor customer health metrics to proactively manage risk and retention.
• Assist in onboarding new customers to ensure a smooth transition.
• Collaborate with internal teams to resolve customer issues effectively.
• Identify and support opportunities for product adoption and engagement.
• Prepare and deliver reporting on customer health and satisfaction.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 3+ years of experience in a customer success or account management role

Technical Skills

• Customer Relationship Management (CRM) software
• Data Analysis

Soft Skills

• Excellent communication skills
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience in SaaS environment: Familiarity with software as a service models and customer success metrics.
• Project Management Skills: Ability to manage multiple customer accounts and projects effectively.