Customer Support Specialist

Job Description

We are seeking a dedicated Customer Support Specialist to join our Newcastle team. The successful candidate will play a vital role in ensuring customer satisfaction by handling inquiries and resolving issues effectively. If you have a passion for helping people and thrive in a fast-paced environment, we want to hear from you.

Responsibilities

• Resolve customer complaints effectively, ensuring a positive outcome.
• Educate customers about product features and benefits.
• Participate in meetings to discuss customer feedback and service improvements.
• Support marketing efforts by providing insights on customer needs.
• Ensure compliance with company policies and procedures.
• Strive to exceed customer expectations with every interaction.

Requirements

Education

• A-Level in Business Studies or equivalent

Experience

• Experience in a similar customer support role is desirable

Technical Skills

• Chatbot Management Systems
• Data Analysis tools

Soft Skills

• Time management
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience in conflict resolution: Skills in managing difficult customer interactions and finding solutions.
• Multi-lingual capabilities: Ability to communicate with a diverse customer base in multiple languages.

Benefits

• Flexible working hours and remote work options
• Comprehensive health and dental coverage
• Paid training and development opportunities
• Employee recognition programs

Company Culture

• Innovation: We encourage innovative thinking and problem-solving to enhance our customer support services.
• Supportive Environment: We strive to create a supportive and nurturing environment where our team can thrive.
• Recognition: We believe in recognizing and rewarding our employees' contributions and achievements.