IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Cardiff. The ideal candidate will possess a solid understanding of IT systems and provide effective solutions to support our users. You will troubleshoot hardware and software issues, ensuring minimal downtime and maximising productivity.

Responsibilities

• Manage IT requests using a ticketing system.
• Support the integration of new technologies into existing systems.
• Provide feedback on IT service performance to management.
• Help develop IT training programs for new employees.
• Engage in continuous learning to stay updated with the latest IT trends.
• Participate in IT project initiatives and collaborate with team members.
• Assist in disaster recovery planning and execution.
• Ensure user satisfaction through effective communication and support.

Requirements

Education

• Bachelor's degree in Computer Science or IT related field
• Technical certifications (e.g., Cisco CCNA, ITIL) are advantageous

Experience

• 3+ years of technical support experience

Technical Skills

• Virtualization technologies
• Cloud computing basics

Soft Skills

• Attention to detail
• Problem-solving

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices and measures.
• Experience with Microsoft Office Suite: Comfortable using and troubleshooting Microsoft Office applications.

Benefits

• Comprehensive health insurance
• Annual performance bonus
• Employee discount programs
• Structured career progression opportunities

Company Culture

• Innovative Mindset: We encourage creative thinking and innovative solutions to overcome challenges.
• Professional Development: We support personal and career growth through various learning opportunities.
• Respectful Workplace: We foster a respectful environment where everyone’s input is valued.