Telephone Operator

Job Description

We are seeking a skilled Telephone Operator to manage and maintain our directory database efficiently. In this role, you will be the first point of contact for our customers, providing essential information and support while ensuring accurate data management.

Responsibilities

• Oversee and continuously manage the directory database.
• Assist clients with inquiries by supplying relevant directory details.
• Regularly verify and audit information for correctness.
• Work with cross-functional teams to address any data-related issues.
• Prepare reports that highlight directory usage and issues.
• Safeguard sensitive customer information and ensure compliance.
• Conduct backups of the database for data integrity.
• Remain informed about the latest trends in directory services.
• Support team members with training on directory use and system updates.
• Seek ways to improve current directory management processes.

Requirements

Education

• High school diploma or equivalent
• Additional certifications in database management are advantageous.

Experience

• 1-2 years of experience in directory management or a related field

Technical Skills

• Data Entry
• Microsoft Office Suite

Soft Skills

• Attention to Detail
• Communication

Languages

• English: Fluent

Advantageous

• Experience with directory management software: Familiarity with software used for managing directory databases.
• Knowledge of telecommunication regulations: Understanding of industry standards related to directory services.

Benefits

• Competitive salary ranging from £20,000 to £25,000 per annum.
• Comprehensive training and development programs.
• Pension scheme with employer contribution.
• Generous annual leave entitlement.

Company Culture

• Inclusive Environment: We promote a culture of inclusivity, where all employees feel valued.
• Continuous Improvement: We strive for continuous improvement and welcome innovative ideas.
• Team Collaboration: Teamwork is essential; we encourage collaboration across all levels.