Technical Support Engineer

Job Description

We are seeking a motivated Technical Support Engineer to join our Edinburgh team. The ideal candidate will have experience in resolving IT issues and providing exceptional support to our clients. You will play a crucial role in maintaining the quality of our services and ensuring customer satisfaction.

Responsibilities

• Monitor and manage support tickets to ensure timely resolution.
• Provide support for cloud-based services and applications.
• Assist in deployment and maintenance of IT systems.
• Work closely with vendors for hardware and software issues.
• Conduct user training and workshops on new technologies.
• Implement IT policies and procedures to ensure compliance.
• Evaluate customer feedback to improve service delivery.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Professional certifications (e.g., Microsoft, Cisco) are advantageous

Experience

• 2+ years of experience providing technical support

Technical Skills

• Active Directory and Microsoft Office Suite
• Remote support tools (e.g., TeamViewer, LogMeIn)

Soft Skills

• Customer service orientation
• Attention to detail

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with ITSM tools (ServiceNow, Freshdesk): Experience using IT service management software for ticketing and service requests.
• Troubleshooting mobile devices (iOS, Android): Ability to provide support for mobile applications and devices.

Benefits

• Comprehensive health insurance package
• Flexible working hours and remote options
• Employee training and certification reimbursements
• Work-life balance initiatives

Company Culture

• Continuous Learning: We invest in our employees' growth by offering ongoing training and professional development.
• Work-Life Balance: We understand the importance of balance, and promote flexible working arrangements to support our employees.
• Community Engagement: We actively participate in community initiatives and encourage our employees to give back.