Account Manager

Job Description

We are seeking an experienced Account Manager to join our team in Birmingham. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and promoting our innovative technology solutions.

Responsibilities

• Build strong relationships with key stakeholders in client organizations.
• Strategically plan and execute account management initiatives.
• Facilitate communication between clients and technical teams.
• Monitor satisfaction levels and address concerns proactively.
• Provide clear and actionable insights based on client feedback.
• Support contract negotiations and renewals.
• Assist in the development of marketing strategies for accounts.

Requirements

Education

• Bachelor's degree in Marketing or a related field
• MBA is a plus

Experience

• 5+ years of relevant experience in account management

Technical Skills

• Project management software
• Market research

Soft Skills

• Interpersonal skills
• Adaptability

Languages

• English: Fluent

Advantageous

• Familiarity with SaaS products: Experience in selling SaaS solutions.
• Understanding of data analytics: Ability to interpret data to inform client strategies.

Benefits

• Generous holiday entitlement
• Pension scheme with employer contribution
• Employee discounts on products and services
• Supportive work environment promoting work-life balance

Company Culture

• Professional Development: We support continuous learning and provide resources for employees to grow their skills.
• Flexibility: Our work environment allows for flexible hours and remote working options.
• Community Engagement: We actively engage with the communities we serve and promote volunteer opportunities for our employees.